Atlas Air Worldwide Holdings

Global Capacity Management Agent

Posted Date 1 week ago(1/27/2023 11:43 AM)
Job ID
# of Openings
Sales & Marketing
Polar Air Cargo
Employment Type (Portal Display)
Regular Full-Time


Execute Polar Air Cargo’s capacity management process. Responsible for all aspects to the individual flight planning out of the Americas, including enforcing cut off times, tracking and planning of tendered cargo. Ensure daily capacity management process of cargo booking and planning process that plans for yield, and customer’s priority.


  • Assist in air cargo load allocation to each station by constructing allocation table for various routes.
  • Identification and proactive communication of the need for cargo when necessary to fill flights.
  • Serve as a liaison between concerned internal and external parties to ensure all aircraft load under correct priority.
  • Coordinate, communicate and response to any last minute change for all pre-flight arrangements with different stations, including operations and sales team, to maximize utilization of cargo load.
  • Generate post-flight reports and daily reports for billing and management analysis.
  • Map out transit plans for all cargos to ensure all air waybill arrive at correct destination.
  • Monitor all network/schedule related activities on tactical and strategic basis.
  • Verify US Sales/Reservation team Cargo Booking Advice (CBA) and priority list.
  • Coordinate with offline sales offices for logistics planning to feed cargo to the major gateways.
  • Send overview capacity outlook with DHLE trending.
  • Response to any potential schedule change and initiate schedule change request if necessary.
  • Work closely with HKG Global Capacity Management team for the intra-Asia capacity.
  • Maintain and audit flight performance data.
  • Use best strategies to attempt to predict and avoid capacity planning gaps whenever possible.
  • Tactically avert and/or diffuse potential logistics issues with tracking or planning of tendered cargo.
  • Responsible for building, creating and enforcing a cargo movement strategy that optimizes the available capacity across the Americas.
  • Work with Ground Ops on both planning and issues with freight allocation and pallet build-up.
  • Communicate and monitor with Customer Service and Network Planning on any cancelations, addition of flights and flight allocations.
  • Works with Global Capacity Management (GCM) Team on geographic allocations.
  • Controls and manages the capacity in case of full flights due to space restrictions or open space due to downswing.
  • Monitor KPIs used to ensure constant improvement of Capacity Management.
  • Participates with internal and external communication calls as they relate to capacity, allocation, operations yield management and sales discussions.
  • Daily monitor and preparation of flight utilization reports (Backfill, Voids, Underload, Opportunities, Payload restricted lanes, irregularities, shortfalls, up/down swing, yield and load factor).
  • Provide Sales team their corresponding flight allocations by region.
  • Keep the team informed of any changes and ensure any displaced shipments are rescheduled.
  • Work with operations to keep track and monitor movement of on-hand shipments.
  • Work with the sales team to help prioritize and keep high visibility/revenue shipments on schedule.
  • Provide sales team update on flight utilization, lost opportunities, and lanes that need support.
  • Work with the global capacity team to understand movement of cargo on various lanes & their restrictions.
  • Weekly generated report for all flight results from previous week with detailed information regarding utilization to management.
  • Maintain a log with detailed information of all operational issues with flights and allocations.
  • Interact and work closely with Ground Operations (GOPS) and Sales for optimal interdepartmental communication flow.


  • High school degree or equivalent work experience.
  • Three years airline customer service or cargo-related experience preferred.
  • 2-3 years of work experience in air freight movement and yield strongly preferred.
  • Demonstrates proficiency in MS Office (Excel, Word, Teams).
  • Demonstrates proficiency with IATA process and procedures.
  • Demonstrates decision making and strategic thinking skills.
  • Applies conceptual and problem solving skills.
  • Understands and uses company reports utilized by customer service.
  • Applies interpersonal, communication, and telephone skills.
  • Uses ability to track and coordinate multiple issues simultaneously.
  • Applies understanding of aircraft cargo loading capacities.
  • Understands and adheres to company policies and procedures.
  • Applies understanding of air cargo industry and competition.
  • Must be reliable, flexible and available to work varied hours, weekends and holidays
  • Travel for this role is not required but may occur infrequently based on business need.





The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.


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