Atlas Air Worldwide Holdings

Office & Warehouse Agent

Posted Date 2 weeks ago(3/13/2023 1:09 PM)
Job ID
# of Openings
Ground Operations
Franklin Park
Polar Air Cargo
Employment Type (Portal Display)
Regular Full-Time


Assist the Supervisor in supervising the warehouse vendor to maintain service levels for the Polar cargo network.   Ensure that the warehouse is accepting cargo, building cargo according to capacity management instructions, send cargo to the ramp operation according to priority, maintain all information in CargoSpot, transmit reporting on cargo status, and interact with customers as required.  Handle all FAA, TSA, US Customs, and other regulations associated with cargo buildup, chain of custody, cargo inspections, manifesting, and in-bond processing.  Support the office functions at ORD


  • Supports the Supervisor in Identifying immediate problems.
  • Support the station operations by answering questions from the vendor
  • Ensures station compliance of all safety regulations and requirements pertaining to the station, Warehouse, aircraft, facilities, equipment and personnel.
  • Assist in achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations
  • Monitors weight billed to actual weight, completes CCA’s and notifies appropriate company contracts.
  • Identifies loss of pallet/nets/straps, researches reasons and notifies management and/or corporate of losses and/or reasons.
  • Monitors accuracy and completeness of pallets/nets/straps control of information and ensures inaccurate information is updated and any underlying issues are resolved.
  • Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved.
  • Ensures the safety of aircraft and crews by preventing aircrafts damage;
    • Ensuring proper loading and weight and balance preparation, including nets and locks.
    • Ensuring HAZMAT is handled correctly, including re-loading and paperwork.
  • Ensures that contractors adhere to company and governmental safety regulations and procedures.
  • Monitors employees contractors compliance with regulations and procedures pertaining to vehicle safety.
  • Ensures that terminal services perform tasks for aircraft to arrive and depart as scheduled.
  • Ensures company customers receive correct freight at appropriate locations within necessary time frames by making certain that freight and paperwork are handled correctly, including freight check-in and paper.
  • Interfaces with local airport authorities to ensure company compliance with all local policies. Ensures monthly reports are submitted to local airport authorities as required
  • Creates and environment that encourages teamwork by:
    • Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel
    • Informing management of unique or difficult situations.
  • Completes and/or maintains reports, messages, files logs and forms.
  • Performs other duties as assigned


  • High School Diploma
  • Previous airline experience preferable
  • Basic Knowledge of Computers



Salary Range: $44,600-$60,200


Financial offer within the stated range is contingent on the qualification of selected candidates



The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.


If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at


To view our Pay Transparency Statement, please click here: Pay Transparency Statement


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