The Manager, Cargo Claims facilitates the global cargo claims process for the airline. The process includes receiving, registering, evaluating, administering, and processing all damage/loss claims pursuant to Atlas’s established claim handling process. Partner with various departments and vendors on strategies for claims prevention.

• Review and manage all claims for eligibility, accuracy and completeness and provide compensation in accordance with Atlas’ liability and goodwill standards. Treat each claim with empathy, fairness, and professionalism.
• Compile and manage accurate data and other records necessary for accurate and timely assessment of claim causes and resolution.
• Communicates verbally and in writing with customers, carriers, insurance companies, and other parties as necessary regarding claim status updates with a focus to streamline the process.
• Provides timely and appropriate information to all relevant internal/external parties involved in claim to facilitate timely resolution and reduce cost/liability exposure.
• Identifies and resolves issues related to claim components in accordance with insurance policies and contracts.
• Maintain familiarity with international rules/regulations governing international and interstate shipments and carrier liability relating to cargo damage/loss.
• Monitors claims processing timelines and analyzes/reports trends, characteristics, and causes of claims; helps develop recommendations for process improvement and claims prevention.
• Ensure up-to-date knowledge of current Atlas policies, customer’s contracts and procedures and coordinate, evaluate and develop local processes for more efficient handling of claims.
• Liaise with Risk Management and Legal to find satisfactory conclusions to legal cargo liability claims and avoid setting precedents that contradict the corporate philosophy.
• Proactively keeps management informed of pending status of claims and any issues that may result in litigation.
• Coordinate closely with all internal/external stakeholders in claim handling process from initial claim filing until claim resolution/settlement.
• Check and retrieve shipment claim related information.
• Develop and maintain various claim reports.
• Identify and call attention service deficiencies that lead to repetitive lawsuit and make recommendations for future avoidance of these claims.
• Participate in other duties as assigned by management.

• Undergraduate degree preferred plus 3-5 years of experience aviation claims handling related experience or training preferred; or equivalent combination of education and experience.
• Experience with Microsoft Office Word, Outlook, PowerPoint and Excel.

Skills:

• Strong analytical, organization, and time management skills.
• Solid written and verbal communication skills and interpersonal skills
• Ability to interact professionally and effectively with internal and external customers.
• Ability to handle multiple tasks simultaneously while paying attention to detail.
• Ability to gather and interpret data, compile information and prepare reports.
• Ability to work independently and proactively as well as being a team player.
• Problem solving / solution oriented.
• Detailed understanding of the aviation industry and related aviation claims handing training.
• Proven success working with cross-functional teams.
• Ability to handle the complexity of global aviation operations while maintaining attention to detail in handling of claims.

Salary Range: $71,000 - $96,000

Financial offer within the stated range will be based on multiple factors to include but not limited to location, relevant experience/level and skillset.

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

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